1.Services differ from manufactured products in four ways. Intangibility, Inseparability, Perishability and _______________?
2.The Servuction model recognizes that operations can process customers through their infrastructure or through their ___________?a) performance
3.The extent to which a product or service may be customized is called _____________?a) variability
4.The size of the product range or number of services offered is called _____________?a) variability
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